Refunds and Returns Policy

At thatcorner.store, we strive to ensure our customers are fully satisfied with their purchases. However, we understand that sometimes returns are necessary. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. Please read through the policy carefully to understand your rights and obligations.

1. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Have the receipt or proof of purchase.

2. Timeframes for Returns

You have 3 calendar days from the date you received your item to initiate a return. If 3 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. Requests for returns made after this period will not be accepted.

3. Non-Returnable Items

Certain types of goods are exempt from being returned. These include:

  • Exclusive sale items (e.g., BOGO, 50% OFF on second purchase, etc.).
  • Perishable goods such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary goods.
  • Hazardous materials or flammable liquids or gases.
  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact us at contactus@thatcorner.store with your order number, details of the product you wish to return, and the reason for the return.
  2. We will respond within 2 business days with instructions on how to proceed with the return.
  3. Ship the item back to us using the address provided in the return instructions. Ensure the product is securely packaged to prevent any damage during transit.

5. Return Shipping Costs

We charge a fixed return shipping fee of 100 rupees for all returns, which will be deducted from your refund.

6. Inspection and Approval

Once we receive your returned item, we will inspect it and notify you of the status of your refund. This process typically takes 5-7 business days. Items that do not meet our return criteria will be sent back to the customer at their expense.

7. Refunds

  • Cash on Delivery Orders: For orders paid by cash on delivery, we do not provide refunds. Instead, we offer store credits equivalent to the amount paid, which can be used for future purchases.
  • Other Payment Methods: For orders paid by other methods, if your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 10 business days. If you do not receive the refund within this timeframe, please contact your bank or credit card company as there may be additional processing time before the refund is officially posted.

8. Exchanges

We only replace items if they are defective, damaged, or if there is a genuine garment size issue. Exchange requests must be made within 3 days of receiving the item. If you need to exchange it for the same item, please email us at contactus@thatcorner.store.

9. Restocking Fee

In some cases, a restocking fee may be applied. This fee will be clearly communicated to you during the return process if applicable.

10. International Orders

Currently, we do not offer returns or exchanges for international orders. We request our international customers to carefully cross-check the size chart and product specifications before placing an order.

11. Contact Information

For any questions or concerns regarding returns or refunds, please contact our customer support team at:

Email: contactus@thatcorner.store
Address: 29/3, 1st Floor, Andrahalli Main Road, Peenya 2nd Stage, Bangalore 560091, India

Date: 01-Jan-2024

Thank you for shopping with thatcorner.store. We value your business and aim to provide a seamless return experience, while ensuring our policies are fair and clear.